RETURNS AND EXCHANGES

FRANCE & EUROPE

Excluding Great Britain, Norway, Switzerland and Denmark.

Here are the steps to follow for the return:

1. Send us an email on hello@lucasdutertre.com specifying the product you wish to return, the reason for the return and the reference of the order concerned.
2. You will then receive by email the instructions to follow to mail the return and a return label if your country is eligible*.
3. Do not forget to include the delivery note in your package containing the items to be returned so as not to risk a delay in processing your return.

*A prepaid label will be sent to you by mail if the return is made from France and Europe (except Norway,
Switzerland, Denmark & Great Britain) and if it does not concern a mattress. Otherwise, the return is at your expense.

To your return be accepted:

You have a period of 14 days from the receipt of your package to send us your request for return. The products must be returned in their original packaging with the label. They must not have been worn or washed and must be in perfect condition for resale.
The returned products will be reimbursed within a maximum of 14 days from receipt of your package by our team.

Returns should be sent to the following address
Lucas du Tertre c/° JEM Logistique
5 rue Louis ARMAND - Lot n° 4
94190 Villeneuve Saint Georges Tél : +33 (0)6 63 03 53 33

WORLD

Norway, Switzerland, Denmark and Great Britain included

The return is at your expense.

Here are the steps to follow for the return:

1. Send us an email on hello@lucasdutertre.com specifying the product you wish to return and the reference of the order concerned.
2. You will then receive by email the instructions to follow to post the return.
3. Do not forget to include the delivery note in your package containing the items to be returned so as not to risk a delay in processing your return.

To your return be accepted:

Products must be returned in their original packaging with the label. They must not have been worn or washed and must be in perfect condition for resale.
Returned products will be reimbursed within a maximum of 14 days from the date of receipt of your package by our team.

Returns should be sent to the following address
Lucas du Tertre c/° JEM Logistique
5 rue Louis ARMAND - Lot n° 4
94190 Villeneuve Saint Georges
Tel : +33 (0)6 63 03 53 33

EXCHANGE

We do not exchange products, only refunds. We therefore recommend that you order the desired product as soon as possible before it is out of stock and return the unwanted product to us as soon as possible. 

DELIVERY

DELIVERY is made at the rate and within the time of the chosen delivery method.

All orders are processed within 24 hours.

If you have any questions, do not hesitate to contact us by email: hello@lucasdutertre.com or phone: 01 42 36 42 07 from 10am to 6pm French time from Monday to Friday.

DELIVERY IN FRANCE

- Standard - COLISSIMO

Home delivery with signature.

Shipment within 24 hours from the time of order.

Delivery within 3 working days.

- Express - TNT EXPRESS

Home delivery with signature.

Orders placed before 12:00 are shipped the same day, except on Fridays, weekends and public holidays.

Reception the next day.

- Collection - COLISSIMO RELAIS

Delivery in a collection point chosen by you after payment in the basket.

Shipment within 24 hours from the time of order.

Delivery within 3 working days.

- CLICK & COLLECT

Each week, order until Tuesday noon and pick up your order every Friday and Monday between 12pm and 6pm at 117 rue de Turenne. Orders placed after Tuesday midnight will be delivered on Friday of the following week.

Orders placed after Tuesday noon will be delivered on Friday of the following week.

DELIVERY OUTSIDE FRANCE

- Standard - COLISSIMO

Home delivery with signature.

Shipment within 24 hours from the time of order.

Delivery within 3 to 8 working days.

- Express - TNT

Home delivery with signature.

Orders placed before 12:00 are shipped the same day, except on Fridays, weekends and French public holidays.

Receipt within 48 hours.

Please note that outside mainland France, customs or import taxes may apply upon receipt of your order, at your expense.