DELIVERY & RETURNS

Delivery is made at the rate and within the timeframe of the chosen delivery method.

All orders are processed within 24 hours.

If you have any questions,
do not hesitate to contact us by email : hello@lucasdutertre.com or phone : 0142364207 from 10am to
18h French time from Monday to Friday.

- DELIVERY IN FRANCE

- Standard - COLISSIMO

Home delivery with signature.

Shipment within 24 hours from the time of order.

Delivery within 3 working days.

- Express - CHRONOPOST EXPRESS

Home delivery with signature.

Orders placed before 12:00 noon are shipped the same day, excluding Fridays, weekends and public holidays. Receipt the next day.

- Collection - COLISSIMO RELAIS

Delivery in a collection point chosen by you after payment in the basket.

Shipment within 24 hours from the time of order.

Delivery within 3 working days.

- CLICK & COLLECT

For all those who would like to pick up their order in our offices in Paris, we launch the click & collect. 

Each week, order until Tuesday noon and pick up your order every Friday and Monday between 12 and 6 pm at 117 rue de Turenne 75003 Paris. Orders placed after Tuesday midnight will be delivered on Friday of the following week.

Orders placed after Tuesday noon will be delivered on Friday of the following week.

- DELIVERY OUTSIDE FRANCE

- Standard - COLISSIMO

Home delivery with signature.

Shipment within 24 hours from the time of order.

Delivery within 3 to 8 working days.

- Express - CHRONOPOST

Home delivery with signature.

Orders placed before 12:00 are shipped the same day, except on Fridays, weekends and French public holidays.

Receipt within 48 hours.

Please note that outside mainland France, customs or import taxes may apply upon receipt of your order, at your expense.

Returns are free of charge from France and Europe (except UK, Norway, Switzerland & Denmark) for all products (except mattresses). You have 14 days from the reception of your parcel to send us your return request.

ORDER

After validating your order, you will receive a confirmation e-mail including the invoice. Feel free to check your spam. We are also available at hello@lucasdutertre.com

Once your order is validated, it is not possible to add or delete items or to modify a model by another.

Once your order is shipped and taken care of by the chosen carrier, you will be able to follow its routing with the tracking number received by email. 

PRODUCTS & MAINTENANCE

All our products are machine washable with a mild detergent. However, for some dark colours, we recommend that you do the first few washes separately or add an anti-discolouration wipe.

For the plaids, they can be machine washed or dry cleaned. They can also be tumble dried. Don't hesitate to put a tennis ball into the drum to "beat" the filling.

PAYMENT

You can pay for your order by credit card (Visa, Mastercard, American Express and Bancontact) or via Paypal. Your bank account will be debited as soon as your order is validated on our eshop.

Bank transactions made on our eshop are processed by our partner Mollie (for Visa, Mastercard, American Express and Bancontact) which offers a strict security system.

CUSTOMER ACCOUNT

Click on "My Account" at the top right of the home page and then click on "create an account".
Fill in all the necessary information to create your account. If despite this information, you encounter difficulties, we invite you to contact us by e-mail:
hello@lucasdutertre.com
In your account, you can subscribe to our newsletter. By subscribing to our newsletter, you will be informed of the new products, the restocking of articles and our offers throughout the year. To unsubscribe, we invite you to click on the link available at the end of the newsletter.

On your Lucas du Tertre account, you will find the account of your purchases in the "My orders" section.